Refunds & Cancellation
SCORM Craft is sold as a one-time payment per course. This Policy explains when we refund a purchase and how to request one. It does not limit mandatory consumer rights.
1. The short version
- Before you download: full refund, no questions asked, within 14 days of purchase.
- After you download: we refund only if the package is defective — it does not open, a lesson or quiz is broken, or the format is not the one you selected — and we cannot fix it.
- Once the course has been downloaded and opened in your LMS: the sale is complete. We do not refund a change of mind.
You can preview and brand the course for free before paying, so you can confirm that the content, quizzes and tracking survived the rebuild before you spend anything.
2. Before you download
If you have paid but have not downloaded the rebuilt course, write to us and we will cancel the purchase and refund the full amount. You do not need to give a reason. This also covers accidental purchases and duplicate charges for the same course.
3. After download: defects
If a rebuilt course has a material defect that we cannot fix within a reasonable time, you may request a refund within 14 days of purchase. We may ask for the course ID, a description of the defect, screenshots and the browser or LMS used. If we can reproduce and fix the issue, we will offer a corrected download; if we cannot, we will refund the amount paid for that course.
A defect means the package does not launch, a lesson or quiz does not work, media is missing, or the delivered format does not match the one you selected. A different design preference, a branding choice you later regret, or a course you decided not to use after downloading are not defects.
4. EU, UK and Swiss consumers
If you are a consumer in the European Union, the United Kingdom or Switzerland, you generally have a 14-day right to withdraw from a distance contract. For digital content delivered immediately, the right of withdrawal may be lost once delivery begins if you expressly consent to immediate performance and acknowledge that you lose the right. By requesting immediate access and downloading the rebuilt course, you provide that consent and acknowledgement. This does not affect your rights if the digital content is defective or not as described. To exercise a statutory right, email support@scormcraft.app before the withdrawal period ends. If you have not downloaded the course, we refund in full regardless of the reason.
5. Chile and other jurisdictions
Consumers in Chile and other jurisdictions retain the rights granted by mandatory local consumer law, including rights relating to defective or non-conforming digital products. Nothing in this Policy excludes or limits those rights. If local law gives you a longer period or a broader remedy, that law prevails.
6. How to request a refund
Email support@scormcraft.app with the email used for the purchase, the course ID, the purchase date and the reason. We will acknowledge the request within 2 business days and aim to decide within 10 business days. Approved refunds are returned to the original payment method through Dodo Payments; processing times depend on your bank or card issuer (typically 5–10 business days). We may decline a request that is outside the stated period, relates to a course that was successfully delivered and is not defective, or shows evidence of abuse.
7. Chargebacks
Please contact us before filing a chargeback so we can resolve the issue. A chargeback may result in suspension of the affected course or account while the dispute is investigated. We will cooperate with Dodo Payments and the card issuer.
8. Price changes and duplicates
Prices may change for future purchases; a completed purchase is not affected. If you were charged twice for the same course due to a technical error, contact us and we will refund the duplicate. Demo or test-mode payments do not create a real charge.
9. Contact
Refund requests and questions: support@scormcraft.app. Legal: legal@scormcraft.app.