Contact & Data Requests
Use the right channel below so your request reaches the team that can help. We aim to acknowledge legal and privacy requests within 2 business days.
1. Operator
[Legal entity name]
[Registered address], [City], Chile
Service: https://scormcraft.app
2. Contact channels
| Topic | What to include | |
|---|---|---|
| Legal, contracts, terms | legal@scormcraft.app | Your organization, the document and the requested change or question. |
| Privacy and data-subject requests | privacy@scormcraft.app | Your account email, the right you are exercising, and enough information to verify your identity. For learner data in a customer course, contact the course provider first. |
| Security reports | security@scormcraft.app | A description, reproduction steps, affected URL and your contact details. Please act in good faith and do not access other customers’ data. |
| Abuse, infringement, prohibited content | abuse@scormcraft.app | The course URL or ID, the issue, and evidence of your rights or authority. |
| Product support, refunds, billing | support@scormcraft.app | Your account email, course ID, purchase date and a clear description of the issue. |
3. Data-subject requests
You may request access, correction, deletion, restriction, portability or objection, or withdraw consent, by emailing privacy@scormcraft.app. We may ask for verification to protect your data. If your request concerns personal data inside a course uploaded by a customer, we will refer you to that customer as the controller and assist them as required by the DPA. Authorised agents may submit requests with written permission.
4. EU/UK representation
Where required by Article 27 GDPR or UK GDPR, our EU/UK representative details will be published here. Until then, contact privacy@scormcraft.app and we will route the request appropriately. Customers may request the executed Standard Contractual Clauses and the DPA at the same address.
5. Security disclosure
We welcome responsible disclosure. Please give us a reasonable opportunity to investigate and remediate before public disclosure, avoid privacy violations and service disruption, and do not use social engineering or access data that is not yours. We will acknowledge a good-faith report and keep you informed of remediation.
6. Updates
This page may be updated when contact details or legal requirements change. The current version is effective October 24, 2026.